Frequently Asked Questions

Got a question? We've curated a list of most frequently asked questions and their answers below!

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Where are the candles made?

Your Story candles are made right here in NSW, Australia.

How long is your processing time?

We are a small business, however we are proud to offer fast, easy service. Orders placed will often be despatched the same day (Monday - Friday). If not, the next working day should see your order leave us. During our peak times this may be extended but shouldn't exceed 4 working days at the absolute maximum.

How much is delivery?

Delivery depends and is calculated at time of check out. It is calculated on the contents of your basket.

My parcel was damaged, what should I do?

If you've received your order and something has been damaged during delivery please let us know right away. Please email us with details of your delivery, what's damaged and a photo if possible. We will arrange replacements or a refund, depending on the situation and what you'd prefer. We request that all damages are reported within 48 hours of delivery. 

I’m an author and would like to order a sample first, is this possible?

Yes! It certainly is. Please send us an email at tegan@yourstoryenchanted.com.au and we can begin discussions so a mock up is available.

Do you do wholesale orders?

Yes! We do! Particularly for book inspired events (authors, bookstores, etc) If you would like more information, please send us an email at tegan@yourstoryenchanted.com.au and we can begin discussions.

Do you have wholesale prices?

Yes! We do! Depending on how many you are requiring, we have set prices. Please reach out to us at tegan@yourstoryenchanted.com.au and we will send through more details and a price list.

Have you worked with any large authors?

We have indeed! Most notable is Kat T Mason and our beautiful candles are sold at Books Ever After store in Bowral, NSW. We have worked with many authors, some of which are listed here. Elle Thorpe, Rebecca Quinn, Mae Pierce, Marie Mackay, KC Kean, Carrie Ann Ryan and many more!

Are your candles licensed?

Most of our candles are fully licenced. Otherwise, if not stated, they are very loosely based on a particular book and heavily inspired. We aim to have all our inspired collections fully licensed.