Privacy policy

Your Story Enchanted is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and disclose personal information when you visit our website www.yourstoryenchanted.com.au, purchase products from us, or otherwise interact with us.

Information We Collect
We may collect personal information from you when you visit our Site, make a purchase, sign up for our newsletter, or otherwise interact with us. This information may include:

  • Name

  • Contact information (such as email address, phone number, and mailing address)

  • Payment information (such as credit card number and billing address)

  • Purchase history

  • Information you provide when you contact us or participate in surveys or promotions

We may also automatically collect certain information about your device and usage of our Site using cookies and similar tracking technologies. This information may include your IP address, browser type, operating system, referring URLs, and other usage data.

How We Use Your Information
We may use the personal information we collect for various purposes, including to:

  • Process and fulfil your orders

  • Communicate with you about your orders and account

  • Send you marketing communications, promotions, and newsletters

  • Respond to your inquiries and provide customer support

  • Analyse and improve our products and services

  • Prevent fraud and ensure the security of our Site

  • Comply with legal obligations

  • Disclosure of Your Information

We may share your personal information with third parties in the following circumstances:

  • With service providers who help us operate our business and provide services to you (such as payment processors, shipping companies, and marketing providers)

  • With our business partners or affiliates for marketing purposes, if you have consented to such sharing

  • In response to legal process or a request from law enforcement or government authorities

  • To protect the rights, property, or safety of our business, customers, or others

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes without your consent.

Your Choices
You may choose not to provide certain personal information, but this may limit your ability to use certain features of our Site or make purchases from us.
You may opt out of receiving marketing communications from us by following the instructions provided in those communications or by contacting us using the information provided below.

Security
We take reasonable measures to protect the security of your personal information, including using encryption and other safeguards to prevent unauthorised access.

Updates to This Policy
We may update this Privacy Policy from time to time by posting a revised version on our Site. The revised version will be effective as of the date it is posted.

Contact Us
If you have any questions or concerns about our Privacy Policy or our data practices, you may contact us at tegan@yourstoryenchanted.com.au